Refund Policy

We want you to be happy with Liaovo. Because you can try it for free first, our refund policy is simple.

1. 7-day refund on your first purchase

• If you are not satisfied with your first paid subscription (monthly or yearly), email us within 7 days of the payment and we will refund it in full. Your subscription will be canceled and its credits removed.
• A top-up can be refunded within 7 days of purchase if its credits have not been used. If some credits were used, we may refund the unused part. Refunded top-up credits are removed from your balance.

2. Renewals

Subscription renewals are not refunded. You can cancel at any time from “Manage subscription” in the extension settings; your plan stays active until the end of the period you paid for and you will not be charged again. If you forgot to cancel and have not used the plan since the renewal, contact us within 7 days and we will look at it in good faith.

3. Problems with the Service

If a technical problem on our side prevented you from using Liaovo, contact us. We may offer a refund or extra credits.

4. How to request a refund

Email [email protected] from the address you sign in with, and tell us the date of the payment. Approved refunds go back to your original payment method, usually within 5–10 business days depending on your bank.

5. Chargebacks

Please contact us before disputing a charge with your bank; we can usually resolve it faster. Accounts with chargebacks may be suspended while the dispute is open.

6. Your legal rights

This policy does not limit any rights you have under the consumer laws of your country.